Frequently Asked Questions
What types of Christmas photo cards do you offer?
What photo options do you offer?
What files do I submit for my photo cards?
How do I design my digital photo card?
How long does it take to receive my order?
How do I pay for my order?
How can I determine the price of my order?
How do I place my order?
How do I check the status of my order?
Can I check my order history to find out details of previous orders?
How much is shipping and handling?
Can I have my company logo imprinted?
What are the artwork requirements when submitting logos?
Can I include signatures in my card imprint?
Can I download an order form?
Can you send me some samples?
What if I am not happy with my order?
What types of Christmas photo cards do you offer?
We offer two styles of photo cards. You can choose from our extensive line of Digital Photo Upload Cards or from our line of Photo Holder cards. When you order our Digital Photo Upload cards, you can add and edit your personal photos as well as customize the inside of your cards. Our new Digital Photo Upload cards are available in Horizontal Folded, Horizontal Flat, Vertical Folded, and Vertical Flat. Our Photo Holder cards allow you to insert or affix your photos to the front of the card.
What photo options do you offer?
You will be able to edit your photo during the ordering process. Once you have uploaded your photo(s), you will be able to place them exactly where you would like them to appear on the card. You will also be able to crop the photo to capture just what you want to appear on your cards. Want to rotate an image? No problem. We also offer you the choice of having your photos printed in color, black and white or sepia tone at no additional charge!
What files do I submit for my photo cards?
For best quality, please submit a clear, high resolution photo (at least 144 dpi). You should send the original photo from your digital camera. Please note that links to photos saved at online photo services or those that appear on websites are not acceptable as the resolution will be too low and will not print clearly.
How do I design my digital photo card?
First browse through our selection to find a design that will best complement your photo. Once you select a card, you will be able to upload your photo(s). Simply double-click your photo onto the card. You can then crop/edit your photo as you see fit by using the zoom and rotate features. You can also go for a different look by changing your color photo to black and white or sepia tone. There's no extra charge!
Not sure if that's the card you want? No problem. You can scroll through all of the designs by clicking on the previous/next links in the upper right hand corner. Once you see a card you like, click Personalize this Card. Your photo(s) will remain in the photo tray for you throughout your card selection process. Once you have decided on a design and edited your photo the way you want it to appear on your cards, simply hit Next (only in Folded designs) and you will be brought to the Personalize Your Card page.
We offer 3 options: "Customizable Ink" with the ability to make your own custom greeting and imprint in fonts/colors/sizes of your choosing. "Foil" where you imprint your cards with our quality Foil using our standard greetings and font. "Customizable Foil" where you imprint your cards with quality Foil in your own custom greeting and imprint in fonts/sizes of your choosing. Now hit the Next button and you will be brought to the order process to choose your quantity, greeting and imprint color and can personalize your envelopes with your own personal imprint/message.
How long does it take to receive my order?
Orders for Holiday, Calendar, Photo Holder and Digital Photo Cards will ship in 2-3 weeks.
Orders for Assortment Boxes ship within 1-2 days.
Please allow 2-7 business days for delivery. For the most accurate shipping time to your location, please use our Shipping Quote.
How do I pay for my order?
We accept American Express, Visa, MasterCard, Discover and Diners Club. You can also choose to be billed after shipment. This option is for credit approved companies and previously billed customers.
If you wish to pay an outstanding balance on a previous order, please contact us by phone, fax, mail or email and reference your order or account number. At this time, payments cannot be made online.
| Phone: | 1-800-730-1024 Monday thru Friday 7:30am - 8:30pm ET. |
| Toll Free Fax: | 1-888-641-2103 (24 hours a day) |
How can I determine the price of my order?
Select the product that you would like to order and click the Purchase button. Fill in the information that you would like on the online order form and proceed with the order process. Your subtotal will display in the shopping cart. If after viewing the price, you do not wish to place your order, you can simply delete the order from the shopping cart.
You can also contact us at 1-800-730-1024 between the hours of 7:30am – 8:30pm ET and one of our customer service representatives will be happy to provide you with a detailed price quote.
How do I place my order?
In addition to ordering online, you can also place your order via one of the following methods:
| Phone: | 1-800-730-1024 Monday thru Friday 7:30am - 8:30pm ET. |
| Toll Free Fax: | 1-888-641-2103 (24 hours a day) |
*Please note, orders for our Digital Photo Upload Cards can only be placed on our website.
How do I check the status of my order?
You can check the status of your order online by accessing the Order Status page on our website. Please have your account or order # and zip code available. If you have already established an online account with us you can Login for easy access to this feature. Our site is updated daily, so you can check back regularly for updated order status and shipping and tracking information.
Can I check my order history to find out details of previous orders?
You can check on the details of previous orders by accessing the Order History page of on our website. Please have your account # or previous order # and zip code available. If you have already established an online account with us you can Login for easy access to this feature. You will be able to see the total quantity of cards, design, greeting and imprint color information for all orders placed on your account.
How much is shipping and handling?
Shipping and handling charges are based on the quantity ordered and ship to location. Your shipping and handling charges will be displayed for you to review after you have added your item(s) to your Shopping Cart.
You can also calculate your S & H charges by utilizing our Shipping Quote feature.
Can I have my company logo imprinted?
Yes, we can include your logo, trademark, or special type for a $25.00 one-time charge (if positioned in the standard imprint area) on the initial order. Please allow an additional week to normal processing time. You will be prompted to upload your artwork on the Customize Your Order screen. (Digital Photo Cards excluded)
What are the artwork requirements when submitting logos?
Artwork must be PC compatible, high-resolution (minimum 300 dpi) black and white line art for best results. Artwork that includes grayscale, halftone, shadow, texture or screen will not reproduce properly. Any artwork saved from Web pages is not usable. Preferred Program files - Adobe® Illustrator CS3 (.eps, .ai, .pdf), Adobe® Photoshop CS2 (.psd, .tif). Alternate Programs - Adobe PageMaker 7.0 Plus, Microsoft Word 2003, Microsoft Publisher 2003 and Microsoft PowerPoint 2003. Please include all fonts used.
Can I include signatures in my card imprint?
Yes, we can include up to 4 signatures for a $25.00 one-time charge (if positioned in the standard imprint area) on the initial order. For more than 4 signatures there would be an additional charge of $70.00 (this consists of a one- time $35.00 plate charge plus a $35.00 setup charge which would apply when used on subsequent orders).
Simply complete your order and email us with your order # and request a signature layout be sent to you. Allow additional time for orders with multiple signatures to be processed. (Digital Photo Cards excluded)
Can I download an order form?
You can download and print an order form by clicking on the following links:
Holiday and Calendar Cards Order Form
Can you send me some samples?
Please note that our entire product line is available to view and order on-line. You can request our Holiday sample package which includes samples of pre-selected popular designs or request up to 6 specific samples of your choosing by going to our Sample Request page.
What if I am not happy with my order?
Your satisfaction is guaranteed. If you are not completely satisfied with your order, we will promptly refund your money.
